you ask, we answer!
Order Process
Can I see the design before you print it?
Yes! We want to make sure you love it before we print it.
If the product you are purchasing includes a complimentary digital proof, we will send it via email within 1 business day so you have the opportunity to review it first.
We will continue to send reminders daily until we receive your approval. If we don't receive a response within 3 business days, we reserve the right to send your order to print and ship to you without your prior approval so we can keep your order on track.
How long does it take to receive a proof?
Proofs are sent to your order email address within 1 business day.
I want to change the messaging on the cards, can I do that?
In most cases, we can adjust the text on the cards. You can reach out to us before placing your order to confirm or leave a note when placing your order. Rest assured, we'll reach out if we cannot accommodate the request.
Do you offer discounts on high quantity orders?
Yes! The pricing you find on our website is discounted for higher quantities. If you'd like to order a larger quantity that you don't see on our site, reach out through our contact page and we'll provide you with pricing.
How long do orders take to process?
Most orders are processed within 1-2 business days with the exception of magnets (4-5 business days).
If your order includes a digital proof, we will begin processing once you approve or after the 3 business day mark.
Where do you send the proof for me to approve?
We will send the proof to your email address you used to placed the order on our website.
I didn't receive a proof, what do I do?
Most of our products include a free proof for you to approve before printing, however, some products may not include a free proof.
If the product you purchased includes a free proof, please check your spam or promotions folder as there is a good chance it landed in there.
If it's not there, send us an email at hello@imprintlane.com and we will resend it.
Can I buy a template of one of your designs?
Currently, we don't provide templates for our designs.
Shipping
How long does shipping take?
Most orders are shipped via UPS Ground shipping. These are the average delivery timelines, please note that these are estimated.
UPS Ground Shipping: 2-5 Days
USPS Priority Mail: 2-3 Days
How do I know when my order has shipped?
We update every order with tracking information, you'll be notified via email and/or SMS (if provided) of your status from shipment to delivery.
Do you offer free shipping?
Yes! Please see our homepage for promotional details.
We are not able to offer free shipping for Hawaiian, Alaskan, APO/FPO, or non-continental US addresses. We are not able to offer free international shipping.
Returns and Exchanges
What is your return policy?
At Imprint Lane, we are dedicated to delivering the highest quality products tailored just for you. If, however, you encounter any issues with your order, we've got you covered.
Due to our products being made to order, returns are not typically accepted. However, if your order doesn't meet your expectations, reach out to hello@imprintlane.com within 30 days of purchase, and we'll find a solution together, we want to make sure you are happy with your order.
Keep in mind, personalized orders approved for printing but later found with errors are not covered. Please review your order details carefully before submission.
We do not accept cancellations.
Please note, we cannot refund lost packages marked as delivered.
Sale items, gift cards, and exchanges are non-returnable. For EU orders, a 14-day cooling-off period applies, allowing cancellation or return within 14 days of receipt, provided the item remains unused and in its original condition. Proof of purchase is required.
Can I cancel my order?
We do not accept cancellations.
How long does it take for a refund to show in my account?
The amount of time it takes for a refund to show in your account depends from bank to bank. On average, it can take 5-10 days. Please contact your bank for further details.