Terms of service
Terms of Service
Welcome to Imprint Lane. Before you purchase any of our products, please take a moment to review our terms of service. These terms apply to all purchases made through Imprint Lane, including orders placed through our Etsy shop at ImprintLaneCo and our website at imprintlane.com.
Product Usage Policy
All of our products are for personal use only and are not intended for resale or redistribution in any way. By purchasing a product from us, you agree to use it only for personal purposes.
Proof Approval and Production Policy
For certain products, a design proof will be provided for your review before production. If a proof is offered, you will be notified during the checkout process, and the proof will be emailed to you within 24 hours Monday through Friday.
Orders placed on weekends or after business hours will receive their proof the next business day.
We ask that you respond promptly to ensure timely processing of your order. A delay in response will result in a delay in your delivery estimate.
In the event of no response, we will send daily reminder emails to give you ample opportunity to review and approve your proof. After 4 business days, if no response is received, we reserve the right to cancel your order.
By purchasing a product that includes a proof, you agree to this policy.
Revision Policy
Every personalized order includes up to 3 complimentary rounds of revisions. We want you to love your cards before anything goes to print.
If additional revisions are requested beyond the 3 complimentary rounds, each additional revision will be invoiced at $15 and must be paid in full before work continues. Orders requiring multiple revisions beyond the complimentary rounds will experience a delay in their initial delivery estimate.
Revisions are intended to refine the existing design based on the information provided at checkout — such as correcting contact details, adjusting photo placement, or making minor layout changes. Requests that significantly alter the original design, change the overall concept, or result in what amounts to a completely different product than what was purchased may be classified as a custom order. In such cases, we reserve the right to cancel the original order, issue a refund, and invite you to place a new custom order request that will be invoiced separately. We will always communicate with you before taking this action.
Custom Order Policy
Imprint Lane products are designed around specific templates and concepts as shown in the listing photos. If your revision requests go beyond minor personalization adjustments and begin to resemble a fully custom design project, we reserve the right to reclassify your order as a custom order.
In this case we will notify you, cancel the original order if necessary, and provide you with a custom quote based on the scope of work requested. We appreciate your understanding that our pricing reflects the product as listed, not unlimited custom design work.
Compliance with Brokerage Policies
As the buyer, you are solely responsible for ensuring that any products you purchase from Imprint Lane comply with your brokerage's marketing policies and rules. It is your responsibility to review and understand your brokerage's policies before placing your order.
Personalization Policy
When you place an order with us, we personalize your product based on the information you provide at checkout. We take responsibility for any spelling errors or other mistakes that occur on our end during the personalization process.
However, if you make an error in the personalization field and approve your proof, we will proceed with your order as approved and no refund will be provided. Your proof is your opportunity to catch any errors before we print. Please review it carefully.
Shipping and Delivery
We do our best to ship all orders as quickly as possible. Some products may take longer to produce than others and shipping times may vary depending on your location. We will provide you with an estimated delivery date when you place your order and will keep you updated throughout the production and shipping process.
Please note that we are not responsible for any delays or issues that occur during shipping or delivery. Estimated delivery dates are an estimate and not a guarantee.
Contact Us
If you have any questions or concerns about our terms of service, please don't hesitate to reach out. We are always happy to help.