At Imprint Lane, we want you to love your order before it goes to print. Here's everything you need to know about our proof process.

Which Orders Include a Proof?

Digital proofs are included with all fully personalized orders — including signs, lotto scratch ticket cards, gift card mailers, greeting cards with personalized back, and pre-written mailers where your photo, logo, brokerage, and contact information are printed directly on the card.

Notecard and greeting card orders with a single line of personalization are printed as submitted. Please review your name and information carefully at checkout as we print exactly what is provided.

When Will I Receive My Proof?

Your complimentary digital proof will be delivered to the email address associated with your order within 24 hours Monday through Friday, excluding holidays. Orders placed after business hours or on weekends will receive their proof the following business day.

Reviewing Your Proof

Please review your proof carefully before approving. Check the following:

— Your name, title, and brokerage
— Phone number, email, and website
— Photo placement and quality
— Logo placement and quality
— Overall layout and design

Requesting Revisions

Not happy with something? No problem. Simply reply to your proof email with your requested changes and we'll update it promptly.

Every order includes up to 3 rounds of revisions — more than enough to get everything just right. Additional revisions beyond 3 are available for $15 per round and will be invoiced before your order proceeds to print.

Approving Your Proof

Once you're happy with everything, select approve in our proof portal and we'll send your order to print. Most orders are printed and shipped within 1-2 business days of approval.

No Response Policy

To keep your order on schedule and meet shipping deadlines, please respond to your proof within 4 business days of receiving it. If we don't hear back within that window, we will put a hold on your order which may result in a cancellation if we don’t receive a response.

Cancellations

Need to cancel? Orders may be cancelled for a full refund at any time before your proof is approved. Once your proof has been approved and your order has been sent to print, we are unable to cancel or issue refunds as production has begun.

Photo and Logo Quality

For best print results, please upload high-resolution images at 300 DPI or higher. If your image quality may affect the final result, we will flag it in your proof so you can make adjustments before anything prints.

Errors After Approval

Your proof is your opportunity to catch any errors before we print. Once approved, we print exactly what was shown in the proof. We are unable to reprint or issue refunds for errors that were present in and approved during the proofing process.

Questions?

We're always happy to help. Reach out at hello@imprintlane.com and we'll get back to you as soon as possible.